Privacy policy

We collect information you provide directly when you submit an enquiry through our website or contact us via WhatsApp. This may include your name, company name, job title, email address, phone number, and any other details you choose to share about your equipment or service requirements. We also collect technical data automatically when you visit our site. This includes your IP address, browser type, operating system, referring URLs, and pages viewed. This information helps us understand how visitors use our site and allows us to improve the experience over time.

We use the information we collect to respond to your enquiries and provide the services you request. This includes sharing product information, preparing quotations, and coordinating with our technical support team. We may also use your data to send you relevant updates about Epiroc equipment, parts availability, and maintenance services, but only if you have given us permission to do so. You can opt out of these communications at any time by contacting us directly.

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. We may also disclose information when required by law or to protect our rights and the safety of others. Our website may contain links to third-party services such as WhatsApp. Once you leave our site, we are not responsible for the privacy practices of those platforms. We encourage you to review their policies before sharing any information.

We take reasonable precautions to protect your personal information from unauthorised access, alteration, or destruction. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we continuously review and update our security practices to safeguard your data. You have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, please contact us using the details provided below.

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page, and we encourage you to review it periodically. If you have any questions about this policy or how we handle your data, please reach out to us through our WhatsApp channel or the contact information listed in the footer of this website.